Shipping

What are the shipping costs and delivery times for Germany and Austria?

At Paula's Choice, we know that time is of the essence when it comes to skincare. That's why we offer fast and reliable delivery to all our customers in Germany. We are proud to offer next-day delivery in metropolitan areas. Our delivery network is designed to reach all major cities in Germany, including Berlin, Munich, Hamburg, Frankfurt, Cologne and Düsseldorf, within one working day.

Paula's Choice products are only available in Germany and Austria through our website.
For more information about deliveries to Switzerland and our cooperation with MeinEinkauf.ch, please scroll down.

  SHIPPING COSTS 
Order value under € 30		 SHIPPING COSTS 
Order value over € 30		 DELIVERY TIME
(MO.-SAT.)
Germany € 3,95 Free 1-2 working days
Austria € 3,95 Free 2-4 working days

What should I know about shipping to Switzerland?

If you would like to receive a Paula’s Choice delivery on an address in Switzerland, then please register on MeinEinkauf.ch first. MeinEinkauf.ch will then generate an individual e-mail address for you. Please use this e-mail address when placing your order on our website. Please note that the delivery address is the physical MeinEinkauf.ch address.

If you order via MeinEinkauf, we will only charge you for delivery to a German address. The additional costs for the forwarding done by MeinEinkauf are listed on their pages.

How will my order be shipped?

With a lot of care, because we want your products to arrive in perfect condition!
Order from us by 1pm on weekdays, on the way the next day and delivered to delivery addresses in Germany within 1-2 working days, to Austria within 2-4 working days. For orders placed after 1pm or on Saturdays, the delivery time is about one day more.
Germany: Your order will be delivered by DHL.
Austria: Your order will be shipped by PostNL International. If the delivery fits in the letterbox, it will be sent by Austrian Post.

What else should I know about the delivery of my order?

  • Order from us by 1pm on weekdays, on the way the next day and delivered to delivery addresses in Germany within 1-2 working days, to Austria within 2-4 working days. For orders placed after 1pm or on Saturdays, the delivery time is about one day more.
  • As soon as Paula's Choice Germany has received your payment, you will be notified by e-mail. You will receive a further notification as soon as the package has been dispatched to your delivery address.
  • Shipping costs are quoted in euros and will be shown separately on your invoice.
  • Orders are shipped from our logistics centre in Halle and der Saale, Germany.
  • The stated delivery times refer to the time from the date of dispatch. Please note that delivery times may vary.
  • Unfortunately, express delivery is not currently possible. Such a service may be available in the future.
  • If your name is not on the doorbell or letterbox, we are unfortunately not allowed to deliver the parcel according to German law.
  • If your package does not arrive within the stated delivery time, please contact us within 2 weeks of the original delivery date of your package. We can only initiate an investigation with the courier within a 2-week period. After this 2 week period, we regret that we are unable to offer compensation or assist you in locating the parcel.

I don’t have a German or Austrian shipping address. Can you ship to another country?

On Paulaschoice.de you can only place orders if you have a German or Austrian delivery address. However, if you have a different delivery address, you can still receive our products.

Is it possible to deliver to DHL Packstations?

Yes that is possible! Please follow the instructions provided on the orderpage, when you are placing the order. In this case your order will be delivered with DHL.